Contact us

Contact Us

At Fatbet Casino, we are committed to providing you with the highest level of customer support and service. Whether you have a question about our games, need assistance with your account, or want to report a concern, we're here to help.

Customer Support Availability

Our customer support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us through various channels to find the one that suits you best.

Live Chat Support

If you need immediate assistance or have a question, our live chat support is available to help. Our dedicated team will respond to your queries in real-time.

• Live chat is available on every page of our website.
• Average wait time for response: under 90 seconds at all hours.

Email Support

You can also contact us via email by filling out the form on our Help Centre page. Our team will respond to your queries within 4 hours during business hours and as soon as possible outside of these hours.

• Email support is available in English, Welsh, Scottish Gaelic, German, Spanish, and French.
• Response times may vary depending on the complexity of the issue and availability of our customer support team.

Help Centre & FAQ

Before contacting us, please check our Help Centre for answers to common questions. We have a comprehensive FAQ section that covers various topics related to our games, accounts, and responsible gaming practices.

Responsible Gambling Assistance

If you or someone you know is struggling with problem gambling, we're here to help. Our dedicated team will provide guidance on self-exclusion options, deposit limits, and other tools available for responsible gaming.

• Please contact us via live chat or email if you need assistance.
• We also have links to reputable organizations such as GamCare, BeGambleAware, and GAMSTOP on our Responsible Gaming page.

Technical Support

For technical issues or concerns related to game play, please contact us via email. Our dedicated team will assist you in troubleshooting and resolving any problems you may encounter.

• Please provide as much detail as possible about the issue you're experiencing.
• We'll do our best to respond within a reasonable timeframe during business hours.

Verification & Account Support

If you have questions or concerns about your account, verification process, or registration details, please contact us via email. Our dedicated team will assist you with any queries you may have.

• Please ensure all information provided is accurate and up-to-date.
• We reserve the right to request additional documentation for identification purposes.

Support Workflow

When reaching out to our customer support team, we kindly ask that you provide as much detail as possible about your issue or query. This will enable us to resolve any problems efficiently and effectively.

Preferred Contact Methods

Please choose the contact method that suits you best:

• Live chat
• Email (for non-urgent matters)

Communication Response Expectations

We strive to respond to all inquiries within a reasonable timeframe. Our team will provide regular updates on the status of your issue and work closely with you until it's resolved.

• Average response time for email support: under 4 hours during business hours.
• Live chat responses are instantaneous or under 90 seconds at all hours.

Account-Security Assistance

If you're concerned about account security or have reason to believe that someone has accessed your account without authorization, please contact us immediately via live chat or email. Our dedicated team will assist you in securing and protecting your account.

Mobile & Desktop Support Accessibility

Our website is optimized for both mobile and desktop devices. You can access our support channels through either platform at any time of the day or night.

Multilingual Support

We offer multilingual assistance in English, Welsh, Scottish Gaelic, German, Spanish, and French via email support and live chat.

General Support Workflow

When reaching out to us for help:

1. Please select the most suitable contact method based on your issue.
2. Provide as much detail as possible about the problem you're experiencing.
3. Be available to receive responses from our team during business hours.
4. Keep records of all communication with our customer support.

Self-Service Help Options

Before contacting us, please check our Help Centre for answers to common questions and self-service options.

By following these guidelines, we're confident that you'll find the assistance you need quickly and easily. If you have any further concerns or require additional guidance, don't hesitate to reach out to us through one of the channels mentioned above.

Thank you for choosing Fatbet Casino!